UPDATE ONE | An important message from Hub
Even for the most resilient amongst us, it is harrowing when the comfort we seek from peace and safety is missing from the rhythm of our daily lives. The real possibilities of the coming months are drawing down heavily on our emotional reserves as we project ahead to the challenges each of us will face in our unique journey.
The need for moments of quiet and calm can’t be overstated as we recalibrate, a process started at Hub many weeks ago, perhaps driven by our close association with Europe but in particular Italy.
Our sense of need to act ahead of the curve sees us ready to shift gear quickly but even so, we ask for your support as we work without pause to do what we can to understand when and how we can get your beautiful products to you where conditions may have shifted.
Critical information around existing orders, new orders and our showroom and office hours follow below:
In the coming fortnight we will contact every client with a status update. It is worth noting that many weeks ago we were able to fast track a large number of orders through production and onto vessels while our suppliers were still operating with normality. Their support in this was testimony to the strength of our relationships and the move was pivotal as almost all suppliers were able to deliver at an unprecedented rate so that we have many vessels with huge volumes of goods arriving in the coming weeks – we have thousands of orders in the system so please be patient as we deploy staff to the task of contacting each of you.
For all new orders, we direct you to your Hub representative for the latest information on production as some suppliers are currently operating in a locked down capacity whilst others continue to supply from stock. We are very pleased to report that all our suppliers are resilient, continue to process orders with confidence and are available to answer questions while production and collections from their factories may be on temporary hold.
SHOWROOM & OFFICE HOURS
Our showrooms and offices will be open today on reduced staff as we start to work from home. We will be adopting strict policies around hygiene and social distancing.
We will notify you of any changes to operating hours and structures by email and Instagram but for now, if you need anything, please ask and we will advise on a case by case basis what is possible.
We will do as much as we can to uphold our deepest sense of obligation to the relationship we carry with you and to each we send our humblest wishes that you are safe, well and supported through this uncertain moment.
Jaci Foti-Lowe & the Hub family x
Image: Sun falling on blockwork that protects the brilliant daily workings of our friends at Viccarbe, Valencia, Spain.